Read Our FAQs

Here you'll find answers to the most Frequently Asked Questions

• General    
• Corporate    
• Products FAQs
• Installation Service FAQ's
• Shed Recycle Service Explained

• Q. Where can I find Mercia's latest News?

  • A. You can find this on our News page
    
    

Delivery

• Q. Where can I find contact details for Mercia's Customer Service Team?

  • A. Contact details can be found on our Contact Us page
    
    

• Q. When will my order be delivered?

  • A. You'll see the estimated delivery lead time at the bottom of the Product Information table on the product page.
    
    
    
    

• Q. Can I specify a delivery date?

  • A. After the order is placed a member of our Customer Service Team will contact you to arrange delivery, you will be able to choose a day.
    
    

• Q. What time will my order arrive?

  • A. You will receive an email and/or SMS the morning of your scheduled delivery with an estimated two hour time slot. Delivery takes place between 7am - 7pm. During busy seasons, deliveries can take a little longer, however we always strive to meet our delivery times and work hard to keep delays to a minimum.

   

• Q. I have not received my delivery?

  • A. If the order does not arrive on the stated day please contact our Customer Service Team

   

• Q. Do you deliver to my work place?

  • A. No, due to the size of most of our products, and the delivery times (between 7am - 7pm) we are unable to offer this service

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