Read Our FAQs
Here you'll find answers to the most Frequently Asked Questions
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Q. Where can I find Mercia's latest News?
- A. You can find this on our News page
- A. You can find this on our News page
Delivery
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Q. Where can I find contact details for Mercia's Customer Service Team?
- A. Contact details can be found on our Contact Us page
- A. Contact details can be found on our Contact Us page
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Q. When will my order be delivered?
- A. You'll see the estimated delivery lead time at the bottom of the Product Information table on the product page.
- A. You'll see the estimated delivery lead time at the bottom of the Product Information table on the product page.
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Q. Can I specify a delivery date?
- A. After the order is placed a member of our Customer Service Team will contact you to arrange delivery, you will be able to choose a day.
- A. After the order is placed a member of our Customer Service Team will contact you to arrange delivery, you will be able to choose a day.
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Q. What time will my order arrive?
- A. You will receive an email and/or SMS the morning of your scheduled delivery with an estimated two hour time slot. Delivery takes place between 7am - 7pm. During busy seasons, deliveries can take a little longer, however we always strive to meet our delivery times and work hard to keep delays to a minimum.
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Q. I have not received my delivery?
- A. If the order does not arrive on the stated day please contact our Customer Service Team
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Q. Do you deliver to my work place?
- A. No, due to the size of most of our products, and the delivery times (between 7am - 7pm) we are unable to offer this service
