Mercia Garden Products

Call Us: 01636 821215

Open Monday to Saturday

Read Our FAQs

Here you'll find answers to the most Frequently Asked Questions

         

 

 

  • Q. Where can I find Mercia's latest News?

    • A. You can find this on our News page

 

Delivery

  • Q. Where can I find contact details for Mercia's Customer Service Team?

    • A. Contact details can be found on our Contact Us page

  • Q. When will my order be delivered?

    • A. You'll see the estimated delivery lead time at the bottom of the Product Information table on the product page.



  • Q. Can I specify a delivery date?

    • A. After the order is placed a member of our Customer Service Team will contact you to arrange delivery, you will be able to choose a day.

  • Q. What time will my order arrive?

    • A. You will receive an email and/or SMS the morning of your scheduled delivery with an estimated two hour time slot. Delivery takes place between 7am - 7pm. During busy seasons, deliveries can take a little longer, however we always strive to meet our delivery times and work hard to keep delays to a minimum.

     

  • Q. I have not received my delivery?

     

  • Q. Do you deliver to my work place?

    • A. No, due to the size of most of our products, and the delivery times (between 7am - 7pm) we are unable to offer this service

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Testimonials

My experience with Mercia and the quality of the corner log cabin I bought were both excellent! The cabin itself is of excellent quality in terms of the wood used, the finish and the accuracy of the machining on every single piece - it all fitted together perfectly. I bought it from a major store and Mercia's cabin is a far superior product to those in that store and at a really great price - there was a limited 15% discount offer from the store. When I contacted Mercia for help on two occasions they answered well within 24 hrs and provided diagrams and links to video footage. Absolutely excellent and highly recommended!

Brian Buchanan