We deliver value to our customers by understanding their needs and requirements. We appreciate that the quality of our service is equally as important as the products that we offer to ensure an all-round excellent experience with us.
At Mercia, we understand the importance of outstanding customer service and the value it can add to your experience. Our customer service team pride themselves upon their friendly nature and knowledgeable advice. Whether you have a question about a product or need information on your order, our team are available at your disposal.
Need to contact our customer service team?Click here!
We offer a fast, free and reliable home delivery service with every order to most UK postcodes. Our friendly and punctual delivery drivers will deliver your building within 7 - 10 working days of purchase at the front of your property. All of our products are delivered flat packed, to ensure it is easy for you to move the product from the delivery location to the build site.
On the day of delivery you'll be given a two hour delivery slot and our driver will keep in contact with you, so you can make the most of your day.
Sit back and let us do the hard work! Our installation service is designed to not only save you valuable time but also take the work of moving and constructing the building off your shoulders. Our fully trained, expert fitters work professionally and carefully to ensure that your new garden building is constructed safely and to the highest industry standards.
And don't worry, we make sure to clean up afterwards, taking away excess packaging and leaving you to enjoy your new building.
The MGP Portal is a customer exclusive, user friendly portal. Here you can schedule and track delivery, update details and check your order as well as have quick and easy contact with our customer service team. Should you require additional copies of your instructions or need some extra guidance, we store all of our how-to and help guides here as well as our instruction library.
Want to access the portal? Click here!
As standard, we offer a 1 year manufacturers guarantee on our entire range.
We offer a 10 year anti-rot guarantee on all of our dip treated buildings. All that's required is that you treat the building with a preservative and waterproof treatment once installed and annually thereafter.
On our pressure treated buildings we offer a 15 year anti-rot guarantee. All that is required is that you treat the building with a waterproof treatment once installed and annually thereafter.